Maintenance

A maintenance contract provides you with any available product upgrades, new features, enhancements and bug fixes throughout the year, at no further cost, ensuring that you are getting the benefits of using the most up-to-date version of your Soutron and Inmagic products.

Maintenance Notifications

Whenever a new maintenance release is available, you'll receive notification by email, with a link to the download site and a password specific to the software serial number.

Extra Benefits for Inmagic Maintenance Customers

Inmagic Maintenance customers also get exclusive access to the Inmagic Customer Extranet, to help you get the most out of your Inmagic software, including:

  • Product Downloads - New versions, updates, and technical documents
  • Service Packs - Patches and recommended updates
  • Technical Support Knowledgebase - Accessible 24/7
  • Script Library - free scripts written in JavaScript or Visual Basic
  • Forums - Interact with your colleagues in our Online Forums.
  • User Groups - Find a User Group in your area - all over the world.
  • Inmagic Announcements and News

12 Month Rolling Maintenance Contracts

When you purchase a maintenance contract, you will benefit from software updates, enhancements, bug fixes and problem analysis.

If you buy additional products, you can synchronize all of your new and existing maintenance contracts to end on a single date.

Product Interdependencies

There are rigid interdependencies between some products. For example, you must have a TextWorks maintenance contract if you would like to purchase a maintenance contract on any TextWorks applications.

Please contact us for further information about how a maintenance contract can help you get the most from your Soutron solution.