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Mersey Care NHS Foundation Trust provides specialist mental health services across 36 sites to nearly 11 million people. Soutron replaced a failing Heritage system with a fully managed, cloud-based library platform that reduced costs, removed IT dependency, and gave staff the confidence to expand services beyond the core book collection.
When a legacy library system failed to meet staff expectations and internal IT support created days-long delays, Mersey Care turned to Soutron for a fully hosted, web-based replacement. With no hardware investment required, implementation completed in under a month, and a direct helpdesk line in place from day one, the library team moved from reactive to proactive, reclassifying over 3,000 items and expanding into evidence-based services.
Mersey Care NHS Foundation Trust provides specialist mental health services in North West England and beyond.
With clinical services provided across 36 sites in the North West of England. They have over 5,000 staff and serve a population of almost 11 million people.
“We now store staff evidence reviews and more recently the addition and distribution of NICE guidelines.”
Andrew Cheney
Evidence Services Lead
When searching for a new LMS provider, they found Soutron and were very impressed with the versatility the software offered during initial conversations and product demonstrations.
Delivering results for Healthcare / NHS library services like Mersey Care NHS Foundation Trust. Talk to our team
“We wanted to take ownership of the LMS and were looking for a fully supported system we could rely on. With previous systems heavily relying on our internal IT departments who were busy and lacked the necessary expertise it could take hours and sometimes days to get issues resolved. This was impacting our service and ability to serve.”
The project was completed in less than one month with training provided on-site. The Mersey Care team particularly appreciated Soutron’s open lines of communication, the speed at which the system was installed and the flexibility they now have in their database.
Andrew Cheney says, “the impact of Soutron on our library service has been overwhelmingly positive and the benefits felt immediately by library staff and users alike. Library users appreciate the easy-to-use frontend, the live catalog and time-saving ownership over their own library accounts with the facility to request and renew items online.”
“The cloud-based Library Management Solution from Soutron provides us with fantastic support, peace of mind and has given us confidence to reach a wider audience as a result.” Andrew goes on to say, “We have made huge savings in a short time, now we can catalog centrally rather than from each of our three libraries.”
“We have expanded the use of the Soutron Library Management System which started as our core book collection. We now store staff evidence reviews and more recently the addition and distribution of NICE guidelines. This is really allowing us to get even more value from a fully supported, single LMS.”
They also use the Clio Inter Library Loans (ILL) software, provided by Soutron. It allows them to access the British Library via the new British Library API. The software also allows library users to submit requests, check the status of requests, register for ILL, manage their own details and so much more.
To learn more about the Mersey Care NHS Foundation Trust and the services they provide, visit their website: www.merseycare.nhs.uk
To find out how you can migrate to a fast, secure, cloud-based library management system to support your healthcare library, book a 20 minute discovery call with us today, see below.
“We have made huge savings in a short time, now we can catalog centrally rather than from each of our three libraries.”
Andrew Cheney
Evidence Services Lead
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The first step is to learn more. Here's how we can answer your questions:
Yes. Soutron is a fully managed, cloud-based system that requires no hardware investment, capital expenditure, or internal IT support. Mersey Care NHS Foundation Trust migrated from Heritage to Soutron with implementation completed in under a month, funded entirely from their existing annual library budget.
Yes. Soutron's flexible database structure allows NHS library teams to extend the system beyond a core book collection. Mersey Care NHS Foundation Trust uses Soutron to store staff evidence reviews and manage the addition and distribution of NICE guidelines across the Trust, all within the same platform.
Yes. Soutron's cloud-based platform allows NHS library teams to catalog centrally rather than separately at each site. Mersey Care moved from cataloging across three individual libraries to a single centralized system, reducing duplication and delivering cost savings from day one.
Yes. Soutron provides Clio Inter Library Loans software, which connects NHS libraries to the British Library via the British Library API. Library users can submit requests, check request status, register for ILL, and manage their own details through the same platform.
