Supplier of Library, Archive and Knowledge Management Systems

The customer service and training provided in implementing Soutron is terrific – very responsive, professional, and friendly. As a solo librarian with more familiarity with research than technical services, I especially appreciate being able to view recordings of the training sessions and the extensive online help guides. The OPAC looks to be easy for users to navigate and is simple for me to update. Working with SoutronGlobal supports the library’s provision of high-caliber information management and service to the firm.

Sound Transit is pleased to have Soutron as our new ILS vendor. We chose Soutron because of your high-quality product and presentation, competitive pricing, and software dedicated to improving the overall library experience for patrons.

We have also been very pleased with the Soutron staff we have been working with in preparation for our ILS migration.

I’d like to take this opportunity to express what a joy it is to work with Fred Wiese as the primary contact for our organization. He frequently goes above and beyond what can be expected from the role that he is performing. He not only has a very thorough understanding [of] Soutron’s role in our organization, but he is willing to share what he knows in ways that make my job easier. When I reach out for support or with questions he is very easy to communicate with, quick to respond and thorough in his responses.

He is patient with my questions and - I can’t stress this enough - explains things when they need to be explained in ways that allow me and our organization as a whole to make decisions and act quickly when problems arise. I don’t know if we are just extraordinarily lucky to have our questions filtered through a single contact, or if this is the Soutron model, but knowing that when I log a ticket Fred will be responding removes some panic when issues with Soutron do crop up.

We’ve been having a summer of [newly outsourced] IT issues and interactions with Fred has been a bright spot.

The National Sporting Library & Museum selected Soutron for its database needs primarily because of the flexibility in its feature set. We are looking forward to working with Soutron as we unify our Library data and our Museum data, providing our audience with the ability to research sporting authors and sporting art in one place.

Everything is going great – Your company is awesome!

Gary at Soutron has been most approachable, clearly understandable, very thorough, definitely intelligent in his approach to our needs, quite comprehensive in his presentation; and his handling of the materials representing our collections which have been well thought through.

I commend him highly as being affable, smart, easy to work with, and a real artist in the graphic screen displays that I have seen. He also understands very well the problems of librarians and archivists and knows how to talk to us! I greatly appreciate the pains he has gone to for this institution's possible prospective collaboration with Soutron, and I hope very much to get to work with him on a project.