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Knowledge Management and Artificial Intelligence Cornerstones: Special Libraries and Archives
Capturing knowledge in a library or archive database that is authoritative, proprietary and tagged with accurate metadata keywords can facilitate the sharing of know-how that spurs innovation. Without the authoritative knowledge base that exists within the special library or archive, KM and AI systems will be prone to what is naively termed ‘hallucinations’, or what we used to say ‘misleading, not accurate, or authoritative’.