Lucideon Online Information Service (LOIS) Provides Unified Access to Knowledge Resources
Lucideon, a world-leading materials science consultancy, has successfully transformed its information management and library services with Soutron LMS. Their new Lucideon Online Information Service (LOIS) has enhanced access to the company’s vast knowledge resources for clients and staff worldwide, significantly enhancing their ability to support their clients across various industries.
Known for their expertise in materials science and R&D support across the healthcare, aerospace, nuclear, energy and construction industries, Lucideon faced a significant challenge: its legacy library and abstract database systems were outdated and unable to support online access to critical research materials. The company needed an accessible, modern, secure and intuitive platform to consolidate its World Ceramics Abstracts database, traditional library materials and digital documents.
Custom Knowledge Service Portal
After extensive research, Lucideon selected Soutron Global to deliver a custom, scalable and branded Search Portal that would provide:
- Unified access to all knowledge resources through a single portal
- Secure, gated entry for internal staff and technology partners
- Seamless search, retrieval and request functionality for research materials
- Future-ready technology with continuous updates and enhancements
During implementation, the Soutron team worked closely with Caroline Mullington, Information Services & Technology Partnerships Capability Leader at Lucideon, to ensure a smooth transition. The result: an intuitive, customised knowledge platform that transformed the way Lucideon’s teams’ access and manage information.
“Soutron has been a brilliant, massive step forward for us and is now central to everything we do in the library,” says Caroline. “We worked closely with the Soutron team to migrate our materials and build our collection. We’ve accomplished so much in a short time frame and that wouldn’t have happened without Soutron’s support.”
Transformative Knowledge Services Delivery
The results have been transformative. The newly launched LOIS platform is now fully integrated with Lucideon’s internal intranet and offers a self-checkout system for onsite materials, online access to proprietary research papers, and a streamlined request process for off-site collections.
With comprehensive usage reports, Lucideon is also gaining valuable insights into how its knowledge resources are utilised, shaping future enhancements and expanding access through new value-added information portals powered by Soutron technology.
“The Soutron team has been incredibly supportive. We couldn’t have asked for anything more, and we’re thrilled with the final results,” says Caroline.
Next Steps
Read the new Case Study on how Soutron software enabled the Library Team to support their colleagues and partners internationally.
Make an appointment today to learn more about how Soutron Global can help your organisation improve knowledge service delivery.
